Job Description
Commissions Officer and Administrator
Location: Queen Hills, Norwich – NR8 5HD
Working hours: 9 – 6
Type of work: Full-time, Permanent |
Salary: £25,500 per annum
Join an award-winning mortgage brokerage where attention to detail and exceptional service make all the difference.
Yellow Brick Mortgages is a nationally recognised, independent mortgage brokerage based in Norwich and serving clients across the UK. With over 70 expert advisers and more than 5,600 5-star Trustpilot reviews, we’re known for our commitment to customer service, our local charity donations (£160k+ to date), and our eco-pledge to plant a tree for every mortgage completed (15k+ trees and counting).
We’re growing fast and looking for a Commissions Officer/Administrator to support the smooth running of our operations. You’ll play a key role in processing commission statements, managing deductions, and providing administrative support to our busy team. This is a varied role with real impact – perfect for someone highly organised, confident with Excel, and ready to take ownership of key responsibilities.
What you’ll be doing:
* Processing commission statements from providers and preparing reports for our consultants.
* Administering charity and tree planting deductions, introducer deductions, and creating remittance statements.
* Keeping internal systems and pipeline trackers up to date.
* Liaising with Mortgage Advisors and introducers to resolve queries and finalise payments.
* Supporting the wider admin team with additional duties – no two days are the same!
* Making calls to mortgage lenders, solicitors, insurance providers and GP surgeries for updates.
* Allocating referrals, updating key performance indicators (KPIs), and assisting with marketing materials.
* Providing regular updates to our Estate Agent partners and learning to input data into our mortgage systems.
What we’re looking for:
* Strong Microsoft Excel skills – including formulas.
* Outstanding attention to detail and a commitment to accuracy.
* Ability to work independently and follow processes with confidence.
* Excellent organisation and communication skills.
* A proactive, problem-solving mindset.
* Previous experience in financial services, payroll, or mortgage admin would be a plus – but not essential if you’re quick to learn!
Why our staff love working at YBM:
* A fun, fast-paced environment with plenty of room to grow.
* Be part of an award-winning team that values teamwork, trust, and making a difference.
* Give back to the community – for every mortgage, we plant a tree and donate to local charities.
* Supportive culture – we’re all about helping each other thrive and develop.
* Celebrate your birthday - we give you the day off!
* Social events throughout the year.
How to Apply:
If you believe you’re the person we’re looking for and want to join a really lovely team, please get in touch! We can’t wait to hear from you.