Overview
IT Support Technician (Level 1 Onsite Support Agent)
Location: Warwick (with travel to London and other UK offices as required)
Salary: £30,000 – £35,000 per annum (depending on experience)
Benefits: Company car, free breakfast and lunch daily
About the Company
Universal Business Team (UBT) is a global consulting organisation that partners with over 3,000 family businesses across 19 countries. We provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success.
At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an impact.
About the Role
We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology, enjoys problem-solving, and takes pride in delivering excellent customer service.
Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You’ll be a key part of ensuring our technology runs smoothly and our teams remain productive.
Responsibilities
* Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests.
* Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology.
* Support audio-visual and conferencing systems within offices and meeting spaces.
* Log, update, and manage all support tickets through the ITSM system.
* Escalate unresolved issues appropriately to Level 2 or Level 3 support teams.
* Create and maintain technical documentation and knowledge base articles.
* Communicate effectively with users, ensuring their needs are understood and met in a professional and friendly manner.
Requirements
This role would suit someone who is enthusiastic about technology and eager to build a career in IT support. You will have a proactive approach, excellent communication skills, and a strong desire to learn and develop within a supportive team environment.
Essential Skills and Experience
* Degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
* Strong technical problem-solving skills with the ability to diagnose and resolve a range of IT issues.
* Excellent communication and interpersonal skills.
* A customer-focused mindset with the ability to work well under pressure.
* Strong organisational skills and attention to detail.
Desirable Skills and Certifications
* Familiarity with Windows, Microsoft 365, Active Directory, and Intune.
* Understanding of ITIL principles and service management processes.
* Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation.
Benefits
* Competitive salary of £30,000 – £35,000 per annum, depending on experience.
* Company car provided for travel between sites.
* Free breakfast and lunch provided daily.
* The opportunity to work in a collaborative, globally connected environment.
* Support for professional development and industry-recognised IT certifications.
* Standard working hours: 7:00 am – 4:00 pm, with flexibility required for occasional global meetings.
If you are a recent graduate looking to launch your IT career in a hands-on, people-focused role and want to join a purpose-driven organisation, we would love to hear from you.
Please submit your CV and a short cover letter outlining your interest and suitability for the position.
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