Kimai is a contemporary fine jewellery house born in Antwerp, where heritage craftsmanship meets modern values. Our designs are made with 18k recycled gold and diamonds. With a focus on fluid shapes and distinctive settings, Kimai reimagines fine jewellery for today.
With a growing retail presence across key cities, we are now expanding our London team and looking for passionate individuals to join us as we continue to develop our in-store experience. We are looking for an experienced and highly motivated Senior Client Advisor to join our London boutique team and play a key role in driving sales, with a strong focus on bridal and high-value client appointments.
This is a sales-driven, client-focused role requiring excellent relationship-building skills and strong CRM and follow-up discipline.
Key Responsibilities
* Deliver exceptional in-store service and build long-term client relationships
* Lead bridal and fine jewelry appointments
* Convert walk-ins and appointments into sales through personalized advice
* Manage bespoke and made-to-order sales from consultation to delivery
* Ensure a luxury, warm, and professional client experience
Clienteling & CRM
* Maintain and update CRM daily (client profiles, preferences, important dates)
* Proactively follow up with clients after appointments (quotes, stone options, timelines)
* Build repeat business through structured client outreach
* Support store client communication via email and WhatsApp
Sales Performance
* Consistently meet and exceed personal and team sales targets
* Support store targets through strong conversion and AOV
* Act as a key point of reference for complex or high-value client journeys
Team Support
* Lead by example on the sales floor
* Support and mentor junior advisors when needed
* Share best practices on sales and clienteling
* 4+ years experience in luxury retail or fine jewelry
* Strong sales track record
* Comfortable leading bridal consultations
* Highly organised and detail-oriented
* Confident using CRM and other digital tools
* Polished, warm, and client-focused communication style
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