Salary: £37,645 per year, inclusive of shift allowance
Contract Type: Permanent
Hours: Full time
Closing Date: 27/06/2026
About this job
Business Debtline is a free, independent debt advice service for the self‑employed and small businesses. The role will be based in Birmingham, predominantly remote with some on‑site attendance.
What You'll Be Doing
- Providing specialist debt advice to self‑employed individuals and small businesses via phone, email and digital channels.
- Listening carefully to clients and communicating in a supportive, empathetic and non‑judgemental way.
- Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance.
- Explaining complex financial information clearly to a non‑technical audience.
- Maintaining accurate client records and completing administration to a high standard.
- Collaborating with colleagues and contributing to team performance and service improvement.
- Acting as a professional ambassador for the Money Advice Trust in all interactions.
Qualifications
- Strong communication skills, both written and verbal.
- The ability to explain complex information in a clear and simple way.
- A compassionate, client‑focused and non‑judgemental approach.
- Good IT skills (Word, Excel, Outlook, Teams, Zoom).
- Strong organisational skills and the ability to manage workload effectively.
- The ability to work collaboratively as part of a team.
- Resilience and emotional awareness when supporting clients in challenging situations.
- Experience in customer service or advice roles is helpful but not essential.
Training and Support
We’ll fully support you to build your knowledge and confidence in the role. The role includes comprehensive initial training (full‑time, on‑site, 9am–5pm for approximately 11 weeks) and ongoing coaching, quality feedback and development support. Continuous learning will keep you up to date with legislation and best practice.
Benefits
- 29 days annual leave plus bank holidays.
- Contributory pension scheme.
- Predominantly remote working.
- Generous life insurance.
- Wellbeing days to support your mental health.
- Healthcare cashback scheme.
- Employee Assistance Programme.
- Up to 30 days working outside the UK (per year).
- Free on‑site gym in Birmingham.
- Enhanced maternity pay.
We warmly welcome applications from people of all backgrounds.
