Location
Bristol, Edinburgh, Leeds, Liverpool, Manchester Regional Centre - Three New Bailey, Telford, Worthing
About The Job
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HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
This role is within CDIO Borders & Trade, responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties.
We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other.
Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads.
Job Description
This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer) Borders & Trade working as part of the Agile Delivery Guild initially with the CDS BOLT Delivery Group.
As a Senior Agile Delivery Manager, you will be accountable for the delivery of features within the Borders and Trade Delivery Group. You will be responsible for creating and leading several Agile delivery teams to develop, deliver and support IT solutions and work with them on a variety of different projects, that vary both in scale and scope. You will lead the end-to-end delivery of digital projects and be pivotal in driving cross‑functional collaboration, maintaining delivery momentum, and ensuring continuous improvement across Agile teams.
The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.
For those who thrive in a fast‑paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.
As a Senior Agile Delivery Manager, You Will
* Propose, Build, Coach and Mentor concurrently, numerous multi‑functional teams in Agile and delivery management practices, throughout the full product lifecycle.
* Have experience across a range of products and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation. You will coach and mentor agile delivery managers as well as have some line management responsibility.
* Be comfortable negotiating and communicating within delivery teams and with stakeholders and be able to maintain and repair relationships.
* Represent the profession community within CDIO and HMRC and with Other Government Departments.
* Actively reflect and inspect to determine the most appropriate delivery mechanism to optimise delivery flow.
* Remove blockers to delivery.
* Challenge unnecessary and inappropriate existing business processes.
* Have experience in developing a continual learning, development and coaching culture.
* Have experience of strategic leadership, planning and delivery of effective project reporting including project progress, resourcing, and finances.
* Have clear risk/issue management and operational problem‑solving skills in a complex IT ecosystem.
* Be able to support and motivate stakeholders/team to set the pace, ensuring delivery commitments are on track.
* Exhibit excellent communication, organisational and decision‑making skills.
* Managing stakeholders at all levels, including senior business and IT leaders.
* Have commercial and supplier management experience, demonstrating a clear focus on quality.
* Ensure that CDIO applies the latest in innovation and ways of working and help spread those practices across the wider estate.
Essential Criteria
* Delivering medium‑large high‑quality digital products.
* Balancing priorities across multiple teams and coordinating deliveries, including external suppliers.
* Proven experience of implementing and practicing a variety of Agile delivery management methodologies, tools and techniques and be able to coach and mentor Agile Delivery managers, Stakeholders, Agile Delivery teams and the Organisation in agile ways of working.
* Proven experience balancing multiple priorities on large scale and high visibility projects.
* Proven experience of working with one or more multi‑disciplinary teams.
* Building and managing collaborative relationships.
* Proven ability to influence external partners, stakeholders and customers.
* Challenging and removing barriers to effective delivery.
* Developing delivery metrics and using them to good effect to show improvements in delivery performance.
* Coaching and mentoring individuals.
* Experience of the project lifecycle.
* Strong communication skills.
Desirable Criteria
* Coaching and mentoring multi‑disciplinary delivery teams and senior stakeholders across Digital Services, including in Agile.
* Building and leading Communities of Practice.
* Understanding and influencing in the full lifecycle of a service delivery.
* Commercial and supplier management experience.
* Finance management experience
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