Job Description
Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum \n\n City of London | Facilities & Property Services | Agency Appointment\n\n Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London.\n\n The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step.\n\n Key Responsibilities:\n\nRespond to incoming calls and emails, logging jobs accurately on the CAFM system\n\nCoordinate reactive maintenance works with engineers, contractors, and site teams\n\nMonitor job progress, ensuring SLAs and KPIs are consistently met\n\nEscalate urgent issues promptly and communicate effectively with clients and suppliers\n\nProduce reports and update records to support smooth day-to-day operations\n\nAbout You\nPrevious experience in a helpdesk, service desk, or facilities coordination role\n\nStrong organisational skills an...