An established and highly reputable main dealer motor group is currently looking to recruit an experienced Service Advisor to join their busy aftersales department. This is an excellent opportunity to work within a professional, customer-focused environment offering strong earning potential and career progression.
The Role:
As a Service Advisor, you will be the first point of contact for customers within the service department, ensuring a smooth and efficient aftersales experience from booking through to vehicle handover.
Key Responsibilities:
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Managing customer bookings for servicing, maintenance, and repairs
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Providing clear explanations of work required and associated costs
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Liaising closely with the workshop to ensure accurate job progress updates
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Upselling service plans, repairs, and additional work where appropriate
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Maintaining excellent customer satisfaction and CSI standards
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Handling invoicing, payments, and service documentation
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Resolving customer queries and concerns professionally
The Ideal Candidate:
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Previous experience as a Service Advisor within a main dealer or independent garage
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Strong customer service and communication skills
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Confident upselling and commercial awareness
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Well organised with the ability to work under pressure in a fast-paced environment
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IT literate with experience using dealer management systems (preferred)
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Full UK driving licence
What’s on Offer:
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Basic salary up to £30,000 depending on experience
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Competitive bonus structure
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Opportunity to work with a respected dealer group
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Ongoing training and development
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Supportive team environment and long-term career prospects