Overview
Are you an experienced Service Manager with a strong engineering background, ready to lead and develop a dedicated team?
We are looking for a proactive and hands-on Service Manager to take full responsibility for our client's Service Department, supporting a wide range of agricultural and process industry customers across the UK.
This is a fantastic opportunity to play a key leadership role, driving efficiency, profitability, and customer satisfaction within a well-established engineering business.
Responsibilities
* Lead, manage, and support a team of Refrigeration Service Engineers and administrative staff.
* Plan, schedule, and allocate all service, maintenance, installation, and breakdown work.
* Manage the service rota and call-out system to ensure excellent customer coverage.
* Build and maintain strong, long-term customer relationships.
* Monitor department performance, control costs, and manage profitability.
* Ensure full compliance with Health & Safety, FGas regulations, and company procedures.
* Recruit, train, and develop team members to achieve high performance.
* Identify new service opportunities and contribute to business growth.
* Drive continuous improvement in processes and customer service standards.
What Were Looking For
* Proven experience successfully managing a service department, ideally within refrigeration, HVAC, or a related engineering field.
* Strong leadership and people management skills with the ability to motivate a team.
* A technical understanding of refrigeration, HVAC, or dairy processing systems; a hands-on engineering background is highly desirable.
* Commercial acumen with experience managing budgets, costs, and profitability.
* Exceptional communication and customer relationship skills.
* A full UK driving licence is essential.
What We Offer
* A competitive salary, enhanced by a performance-related bonus scheme.
* A fully expensed company vehicle, phone, and laptop.
* A supportive and collaborative working environment where your contribution is valued.
* Genuine opportunities for career progression and personal development.
* Ongoing investment in your technical and management training
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