Role Purpose
Technicians plays a important role in delivering high-quality damage management services, working alongside experienced technicians to restore properties affected by water, fire, or other damage. This role supports day-to-day operational tasks, helps maintain equipment, and contributes to site preparation, strip-out, setup, and monitoring. All work must be completed safely, efficiently, and in line with industry standards and Rainbow Restoration's expectations.
Key Duties
Health and Safety Compliance
* Work under the guidance of senior team members to ensure all activities comply with Health and Safety legislation and Rainbow Restoration procedures
* Participate in site risk assessments and follow safe systems of work as instructed
* Use personal protective equipment (PPE) as required
Support in Water Damage and Drying Works
* Assist with the setup and dismantling of drying equipment such as dehumidifiers and air movers
* Support moisture surveying by collecting and recording readings
* Contribute to initial mitigation efforts, including water extraction and surface cleaning
Support in Fire and Smoke Restoration
* Assist with soot and residue removal
* Help prepare affected areas for deodorisation and decontamination
* Operate specialist equipment as directed to aid fire damage restoration
Construction to Aid in Restoration
* Apply basic construction knowledge to support restoration activities
* Use hand and mechanical tools to remove damaged materials safely and efficiently
Contents Handling and Restoration Support
* Assist with the safe packing, handling, and logging of damaged contents
* Help clean and process items under instruction, including textiles and furniture
* Support documentation and inventory control using appropriate applications
Customer Interaction
* Maintain a courteous and professional manner on all sites
* Support technicians in explaining processes and equipment to customers
* Assist with gathering documentation, images, and updates required for claims
* Present yourself in a professional and well-groomed manner to represent Rainbow Restoration
Operational Support
* Help maintain vehicles, equipment, and stock readiness
* Clean and prepare tools and equipment for upcoming jobs
* Report any damaged or missing equipment promptly
Compliance and Training
* Perform work in line with industry standards and company procedures
* Participate in mandatory internal and external training sessions
* Demonstrate awareness of job-specific procedures and service levels
Continuous Development
* Engage actively in Rainbow Restoration's training programme
* Take ownership of personal development to progress into more advanced technical roles
Knowledge, Skills and Abilities
Knowledge
* Basic understanding of property restoration (full training will be provided)
* Awareness of health and safety practices in a construction or restoration environment
Skills
* Good communication and teamwork skills
* Basic IT literacy and willingness to learn field-based reporting systems
* Practical, hands-on approach to problem-solving
* Good understanding of written and spoken English
Abilities
* Follow instructions accurately and work safely at all times
* Capable of carrying and handling equipment safely
* Flexible and willing to work varied hours as required
Job Types: Full-time, Part-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Expected hours: 20 – 40 per week
Work Location: In person