At Beauhurst, we’re building the leading provider of private company data in Europe, helping organisations discover, track and understand the fastest-growing companies across the UK and Germany. We’re looking for a Senior Client Experience Manager to work closely with our largest, highest-value clients across 20+ industries, making sure they get maximum value from our platform and stay with us year on year. You’ll join a lovely, close-knit team across our London and Nottingham offices, with extensive training to get you flying.
Day-to-day, your responsibilities will include:
* Building strong relationships with enterprise clients (banks, universities, government bodies and more) through regular contact
* Running tailored training sessions that explain complex things clearly and match each client’s use case
* Helping clients navigate the platform so they can move faster and get better outcomes
* Staying organised across multiple accounts, improving processes and making things run more smoothly
* Spotting upsell/cross-sell opportunities (like consultancy or additional features) and partnering with Account Managers to progress them
We’re looking for someone with:
* Minimum 2+ years of client-facing experience (Client Success, Account Management, Sales, or similar)
* A university degree
* High emotional intelligence, strong listening skills, and the ability to connect with pretty much anyone
* A proactive, ownership-driven mindset and a naturally curious approach to learning client contexts
* Bonus experience from customer service, hospitality, tutoring, or teaching (anything people-heavy counts)
Alongside a competitive salary, you’ll get:
💰 A stake in the company: Substantial options scheme to share in the growth you help create
🩺 Healthcare: Our health cash plan covers day-to-day health and wellness needs
💝 Free therapy: Sessions with hand-picked counsellors, all on us
🎓 Professional development: Training and learning opportunities covered by us
🎉 Events: Company-wide parties, Friday drinks, and regular team socials
🚅 Travel support: Season ticket loans, free railcards, and cycle to work scheme
🍪 Clubs: From reading to padel, bouldering to biscuits — there’s a subsidised club for you
If you're eager to join a fun, collaborative, fast-growing company with plenty of room for progression and development, we'd love to hear from you!
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