Job Description
Qualifications
What We’re Looking For:
* Customer Service Experience: Previous experience in a customer support role, preferably in a call centre.
* Positive Attitude: A strong customer focus and a “can-do” approach.
* Team Player: Willingness to collaborate with colleagues from diverse backgrounds and working styles.
* Communication Skills: Excellent written and verbal communication skills, with attention to detail.
* Technical Proficiency: Familiarity with Microsoft Office Suite and a basic understanding of web browsers and databases.
* Multi-tasking Ability: Capable of juggling multiple tasks efficiently while being a resource for your team.
* Organisational Skills: Highly organised with strong time management skills.
* Eagerness to Learn: A desire for personal growth and a willingness to go the extra mile.
* Reliability: A dependable and approachable team member.
* Desire for Impact: Previous experience in telecommunications or ISP support is a plus.
Additional Information
Additional information
Here’s a closer look at what we offer:
* Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
* Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
* Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
* Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.