Description Overview
We are looking for an experienced and proactive Senior Customer Service Advisor to join our dynamic team.
This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency
You will play a key role in ensuring a high standard of service while supporting the wider team and handling more complex queries and systems-related issues.
Scope of the Role
1. Accurately process customer orders in line with company procedures
2. Manage and process returns ensuring timely resolution
3. Respond to and resolve a wide range of customer queries via email, phone and system platforms
4. Investigate and resolve EDI (Electronic Data Interchange) issues, liaising with internal teams and external partners
5. Monitor order flow and proactively identify and resolve potential issues
6. Support and mentor junior team members where required
7. Maintain strong relationships with customers to ensure a high level of satisfaction
8. Ensure all interactions are handled in line with company policies and service standards
Experience Required
9. Experience using SAP is an advantage
10. Proven experience in a customer service role, ideally at a senior level
11. Strong understanding of order processing systems and returns management
12. Experience working with or troubleshooting EDI systems is an advantage
13. Excellent communication and problem-solving skills
14. High level of attention to detail and accuracy
15. Ability to handle multiple tasks and prioritise effectively
16. A proactive, positive, and customer-focused approach
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally. Find out more about at Perrigo. Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles. We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) All application materials, including resumes and CVs, must be submitted in English. Thank you. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo