Casualty Litigated Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases.
The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads.
Key Responsibilities
* Considering and responding to Applications for Pre-action disclosure
* Handling matters in accordance with client SLA's
* Instructing Counsel/advocate
* Reviewing evidence
* Legal Research
* Negotiations/ Drafting Payments into Court
* Dealing with routine correspondence
* Initial review and setting strategy for the management of the claim
* Reviewing matters throughout
* CRU
* Dealing with disclosure
* Reviewing evidence (including medical / personnel records)
* Conducting investigations with Insured's / obtaining witness statements
* Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses
* Instructing Counsel / Experts
* Attending conferences and Trials with Counsel and note taking
* Dealing with routine correspondence
* Reviewing quantum
* Drafting Tomlin Orders and Consent Orders
* Draft Cost schedules
* Dealing with general or straightforward queries
* Telephone chasing activities
* Filing out Allocation Questionnaires and witness summon
* Ensuring compliance with the SRA Standards & Regulations.
Working Hours:
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office.
Skills, Knowledge and Expertise
* Self-confident with good telephone and communication skills with people at all levels inside and outside the business
* An ability to organise and prioritise tasks using initiative
* Calm under pressure with the ability to re-prioritise and delegate effectively when required
* An ability to maintain attention to detail when dealing with repetitive tasks
* Good Literacy and IT skills
* Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
* Ability to work effectively within the Keoghs Shared Behaviour framework
* Contributes actively to an environment in which colleagues work cooperatively with each other.
* Ability to meet performance targets
* Positive, confident and enthusiastic
* Excellent listening, verbal and written communication skills
* Good client care skills and evidence of working to client guidelines on a delegated basis
* Ability to prioritise work, keep to deadlines and work under pressure
* High level of analytical skills
* Previous personal injury file handling experience
* Legal Education- ILEX, LPC or equivalent work experience
* Experience of handling a caseload of EL/PL files would be advantageous.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation