We have a new position for a Technical Support Engineer to join our team in the Tewkesbury Office.
About the Role
The ideal person will provide 1st / 2nd / 3rd line telephone and remote technical support to UK engineers and customers on a range of security products.
Deliver technical server and network builds which support security product solutions. Recreate field reported problems for internal fault diagnostics.
What you will be doing:
Provide on-site support to commission systems and diagnose system faults. Provide detailed and accurate reporting on all tasks carried out.
Provide timely and accurate responses to both customers and engineers related to technical issues.
Maintain accurate and timely records of all technical issues in the company fault recording system.
Represent G4S Fire & Security Systems in a customer facing role regarding problems or the provision of a product solution.
Research and identify problems that have been reported from other departments, engineers and customers.
Assist the Installation department with server and network builds which provide infrastructure services to security management solutions.
Provide technical reference services (i.e. technical manual lookup) to field based engineers on a range of 3rd party Access Control, Video Surveillance,Intruder Alarm, Intercom and Fire Systems.
Keep up-to-date with new technologies and various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
What we are looking for:
Maths & English at GCSE grade 4 or above (or equivalent)
Server Support or IT administration experience providing industry leading technical support and
customer service.
Previous experience of offering over the phone & remote diagnostics.
Strong analytical skills, enquiring and investigative mind.
Able to get to the root causes of a problem and communicate this clearly to others.
Previous experience in a role which has involved the management of workload across multiple tasks simultaneously (e.g. project management across multiple projects).
Knowledge of current IT systems:
MS SQL Databases
MS Operating systems both Server and Client.
Strong analytical skills, enquiring and investigative
mind. Able to get to the root causes of a problem and
communicate this clearly to others.
Occasional UK travel and overnight stays may be a requirement.
Participate in occasional out of hours work when required and being part of an on-call rota.
Additional Security Clearance will be required for the successful candidate.
Location: Tewkesbury
Salary: £35,000 - £38,110 dependant on experience
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.
Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don't worry - you will only need to complete them once.
In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal's footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today's world. Allied Universal is There for you. For more information, please visit or
* Total workforce includes employees and subcontractors