IntaPeople are looking to recruit an IT Field Service Engineer with specific skills in copiers to join a rapidly growing team based in Wales. As a Mid-Senior level Engineer, you will play a key role in keeping their clients systems running whilst troubleshooting and carrying out repairs when needed, to new installations and proactive support.
What you’ll be doing
Responding to support tickets through their internal helpdesk system.
Using remote management tools to diagnose and resolve technical issues
Installing, configuring, and networking copier devices.
Carrying out preventative maintenance schedules to minimise downtime.
Maintaining accurate service records and reporting.
Visiting customer sites to carry out maintenance, repairs, and installations – M4 Corridor/Wales
What they’re looking for:
Proven experience working as an IT Support Field Engineer
Previous experience working with photocopiers such as Kyocera or other brands like HP or Ricoh or Canon or Xerox
Strong technical troubleshooting skills with both hardware and software.
Experience working with ticketing/helpdesk systems.
Familiarity with remote monitoring/management tools.
We are looking for either a permanent engineer or contract engineer for the interim whilst recruiting a permanent engineer.
Ideally you will be based from the Swansea/west area and cover client sites throughout Wales including M4 corridor.
Permanent role - Salary £32,000 - £37,000 depending on experience plus strong company benefits or
Temp role - Hourly/Day rate - £21.00 - £23.00 / £160.00 - £180.00 per day
For more information, please call Nathan Handley on (phone number removed)