Salary: £13.45/hour
Applicants with current right to work in the UK
Job Description
What is in it for you:
* ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
* Free night stays in our UK hotels (T&C Applies)
* Complimentary Staff meal
* Uniform provided
* 28 days holidays per year (up to 33 with length of service)
* Recommend a Friend Incentive
* Employee Assistance Program: support your wellbeing in your professional and personal lives
* Pension Scheme
* Company sick pay
* Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
* Are the ‘face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
* Ensure a wonderful guest experience.
* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Ensuring that all charges are accurate and posted on a timely basis.
* Handling all calls promptly and professionally.
* Document accurately all internal and guest messages.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors
Qualifications
* Prior experience working with OPERA cloud will be valued.
* Fluency in English
* Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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