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Now is an award-winning challenger telecommunications provider, headquartered in Napier with a growing presence in Christchurch and Tauranga. Our business is shaking up the industry as a truly service-led provider and is experiencing unprecedented customer growth.
We’re proud of what we stand for, delivering kiwi businesses the best possible service experience, enabling them to enjoy everything that’s great about our technology solutions. To ensure we do this, we’ve built a culture that inspires our people to do the right thing, make the big calls and most importantly, have fun when they’re at work. When our team are happy, our customers are happy.
About the role
As Manager of Customer Onboarding, you’ll own the end-to-end onboarding journey for new and existing business and residential clients, turning sales into revenue through high-quality, standardised implementations.
You’ll set the strategic direction for our onboarding function, define and document technical processes, build performance dashboards, and drive continuous improvement programmes based on data and customer feedback.
Working closely with Sales, Service, Product and third-party partners, you’ll ensure every onboarding is delivered on time, to spec, and with the exceptional service Now is known for.
About you
We’re looking for someone with experience in the majority of the following:
5+ years’ leadership in operational delivery or customer support, preferably in telco or another service-led industry
Proven track record managing technical onboarding or support outcomes in a B2B context
Skilled people leader with experience managing teams, driving engagement, capability development and high performance
Customer-focused communicator with excellent relationship-building skills and the ability to handle escalations effectively and professionally
Data-driven mindset, adept at defining metrics, building dashboards and using insights to optimise processes
Critical thinker and problem solver, able to challenge conventional approaches and deliver solutions under pressure
Results oriented and commercially astute, with a high level of accuracy and a bias for ownership
We know no one will tick every box, but if you’ve got a track record of leading high-performing onboarding teams and a passion for turning new sales into seamless, successful go-lives, we’d love to hear from you.
What we offer
As a Now employee, you’ll be part of a supportive, customer-centric environment. We reward performance and empower our people to do what they know is right, celebrating the success that comes with it. As a fast-growing challenger brand, Now offers regular opportunities to develop and advance your career. We value your skills, passion, and potential, and we create an environment where everyone can contribute to success.
If you’re ready to bring your skills and passion to the role, we’d love to hear from you. Simply click ‘Apply’ and send us your CV and cover letter. For any questions or a confidential chat about the role, feel free to contact Louise on 027 205 8356 or louise@engagers.co.nz
Applications close Wednesday, 25th of June.
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Now is an award-winning home and business communications provider serving all of Aotearoa, with offices in Hawke’s Bay, Christchurch and Tauranga.
We partner with our customers to provide flexible solutions that work, all backed by our exceptional service experience, because we believe Kiwis deserve better.
Now is an award-winning home and business communications provider serving all of Aotearoa, with offices in Hawke’s Bay, Christchurch and Tauranga.
We partner with our customers to provide flexible solutions that work, all backed by our exceptional service experience, because we believe Kiwis deserve better.
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