Job Duties
Provide administrative support to the First Level Appeals Unit, so that unemployment insurance (UI) appeals are received and processed timely and professionally by Appeals Examiner (AE) staff.
Retrieve and sort mail, open and review documentation, date-stamp each page, and log in receipt; scan and/or file relevant documents; enter data in benefits system and electronic logs to report appeals workflow status; forward appeal request for case review and issue identification; ensure all legal documents are legally and factually prepared; schedule, re-schedule and/or cancel appeals hearings; apply knowledge of guidelines, laws, rules, and regulations to preparing the case file for Appeals Examiners and/or other parties; and/or process final decision documentation.
Respond to inquiries (written, facsimile, e-mail and phone) from various parties regarding basic appeals questions, and refer non-routine inquiries to appropriate staff.
Ensure actions comply with program and confidentiality requirements.
Based on business needs, may provide assistance with document retrieval, distribution, and/or special projects.
Minimum Qualifications
Basic knowledge of general office procedures, practices, and equipment; standard English grammar and punctuation; and legal processes and terminology.
Strong organizational, time-management, administrative (e.g., responding to requests, processing documentation and filing), oral and written communication, and computer (e.g., data entry, scheduling, word processing and research) skills.
Ability to maintain accurate case records, manage time prudently, pay attention to details, adapt to new computer systems and processes.
Ability to follow established policies and protocols, adhere to set time constraints, complete projects accurately and on short notice.
Ability to maintain confidentiality and file documentation.
Ability to work independently and as part of a team, and cross train in and cover other administrative responsibilities as required.
Additional Considerations
Basic knowledge of unemployment insurance benefits or the appeals process.
Basic knowledge of administrative hearing procedures.
Experience working in a legal and fast-paced environment.
Experience using OneDrive, VUIS, C2T, eFax, and various bot technologies..
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Virginia Employment Commission is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: ov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.