My client is looking for commercial, dynamic, motivated and driven individuals to join their forward-thinking business as an Account Manager. This role is perfect for individuals aiming to build a career in debt recovery (full training will be provided) within a leading firm that values staff development and has a history of steady growth.
Key Responsibilities:
* Manage a portfolio of accounts from various clients all Business to Business
* Contact debtors via outbound calls, letters, emails and SMS to pursue unpaid debts and discuss repayment options.
* Address disputes, queries and complaints to achieve optimal outcomes for clients.
* Ensure compliance with industry regulations.
* Respond to debtor and client communications within agreed service standards.
* Negotiate payment plans or settlements in the best interest of clients.
* Maintain professional relationships with clients.
Skills & Qualifications:
1. Confident, positive and assertive demeanour while remaining polite and professional.
2. Excellent verbal and written communication skills.
3. Strong listening skills with an inquisitive and investigative nature.
4. Business and commercial awareness.
5. Ability to remain professional under pressure.
6. Proficient in MS Word, Excel and Outlook.
7. Adaptability to different situati...