Account Manager DAF / Caterpillar If you like change, change to us We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great In this job, you will: Align customer strategy in appeal to NORMA management and SBU strategy Integrate the voice of the customer into product design and performance capabilities Develop profitable business Customer responsibility and responsibility for customer growth, pricing, and budgeting for assigned accounts Main customer contact Steer the entire Inquiry process from RFQ (or ideally earlier) to nomination (PLCB Phase) Work closely with Applications Engineering to ensure new business opportunities are converted Identifies and support resolving specific customer concerns and support executing correction strategies (eg Lesson learned) responsibility for Must -Win projects process finding out & forwarding trends of customer in close cooperation with affected departments and AE Identify customer stake holders Key Tasks: Develop relationship with customer by visiting and keeping contact with customer (online meeting) Drive customers to profitable products and avoid unprofitable products together with AE conduct prices negotiations in general (eg raw material price increases) Prepare Minutes of Meeting and document negotiation results Completing monthly forecasting (Fusion) Define and submit yearly budget for assigned customers present QAS at QAC meeting for assigned customers create direct contact between NORMA dep and customer department Sales analyses and reporting of customer and market trends promote innovations lead the quoting process process lead of Must-Win projects, perform lessons learnt study in case of Business LOST for all MUST -WIN Your qualifications and experience: Engineering or commercial graduate with a working experience of 5 years in sales or sales related activities, thereof min. 3 years in the Automotive and/or Energy Industries sector The position of an account manager is related to the finding of customer specific technical solutions and therefore requires a high affinity to engineering topics and a strong knowledge of industry specific solutions, development processes and service provision. Ability to create and close high-margin deals in a transversal sector. Ability to negotiate with different interlocutors in complex organizations / environment. All eligible candidates will need to prove business fluent communications and writing skills in English and preferable in language at the assigned customer. Candidates will need to be commercially educated in order to understand the stakes, customer-focused in order to meet the needs of each customer, Detail-oriented, able to work on own initiative, deadline-driven and able to deliver results even under heavy workload, flexible, reliable and team player. Education: Either engineering degree with commercial experience or commercial degree with strong technical knowledge. Contact for this position: Paul Kelly NORMA Group Human Resources Edisonstraße 4 63477 Maintal, Germany www.normagroup.com