Role
Solution Architect (Amazon Connect Architect)
Location
Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory)
Duration
Both Contract & Permanent position
Required Qualifications
* 15+ years in architecture / engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect.
* Proven delivery of enterprise‑scale Amazon Connect implementations with complex integrations.
* Expertise in AWS services : IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
* Strong knowledge of security and compliance frameworks (GDPR, PCI‑DSS, ISO 27001, NHS DSP Toolkit).
* Hands‑on experience with IaC (CloudFormation / Terraform / CDK) and serverless development (Node.js / Python).
Preferred Qualifications
* AWS Solutions Architect Professional and Amazon Connect specialization.
* Experience with Contact Lens, Wisdom / Q in Connect, Voice ID, and outbound campaigns.
* Sector experience in healthcare / public sector or regulated industries.
* Familiarity with SIP, telephony routing, and Ofcom regulations.
Success Metrics
* Delivery of secure, compliant architecture aligned to global regulatory standards.
* Achieve 99.99% availability, measurable improvem...
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