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About the role
As the Payroll Team Leader, you will take responsibility for the operation and profitability of your team’s client portfolio and report directly to the Payroll Manager or Associate Director. You will serve as an escalation point for technical and commercial issues encountered by your team and ensure the delivery of accurate and timely HR, Payroll, and Pension Administration services for various clients in accordance with statutory regulations.
A key aspect of this role is to supervise and effectively manage your team to ensure our clients receive high-quality service. This pivotal role offers the opportunity to contribute positively to the future development and success of the team and office.
Continuously adapting to changing landscapes and supported by a robust infrastructure of specialists, training, and technology, you will be at the forefront of payroll services, leading a group of experts and consultants, as well as developing junior members to reach this level.
This is a fantastic opportunity to join a growing team in our Grangemouth or Belfast office, during an exciting phase of our journey with excellent hybrid working arrangements (generally 2 days in the office). The variety of projects will challenge you daily, helping expand your capabilities and grow professionally. You will have ample opportunities to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking!
Responsibilities:
* Ensure accurate and timely payroll end-to-end processing for various clients, complying with statutory regulations and deadlines.
* Meet payroll deadlines and service requirements for the team’s client portfolio.
* Ensure team compliance with internal policies and procedures.
* Take positive accountability for your team’s output to clients.
* Monitor team KPIs and profitability.
* Keep your knowledge of statutory, legislative regulations, and workplace pensions up to date.
* Promote client care and ensure this ethos is cascaded throughout the team.
* Provide guidance and support to team members and other teams/offices as needed.
* Follow internal BACS procedures and client payment requirements.
* Review and approve all new AE Pension setups.
* Utilize RSM financial systems to review and monitor client recoveries.
* Review team performance and set clear objectives.
About the ideal candidate
The ideal applicant will have a strong practical understanding of payroll calculations, deadlines, UK legislation, and requirements, including workplace pensions. They should possess strong numerical abilities and proven experience with MS Office, especially Excel. Supervisory or managerial experience is desirable, along with knowledge of month-end and year-end returns and balancing. A payroll qualification, ability to perform manual calculations when needed, and experience in high-volume or multi-frequency payroll environments are advantageous.
Essential competencies include:
* Confident leadership and professionalism, approachable with a duty of care for direct reports.
* Resilience and meticulous attention to detail.
* Excellent interpersonal and communication skills, both written and verbal, at all levels.
* Ability to work independently and collaboratively.
* Strong organizational and prioritization skills to meet strict deadlines.
* Flexibility, adaptability, and problem-solving skills.
* Discretion and confidentiality.
* Ability to review and improve services and processes.
Note: This job description reflects current role requirements. Duties and responsibilities may evolve, and the description will be reviewed and amended in consultation with the individual as needed.
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