A vacancy has arisen within our Aerospace and Transportation Division based out of Gatwick for a Service Sales Lead.
The Service Sales Lead contributes to the success of Liebherr – Great Britain Ltd by owning the end-to-end service sales and offer process for service projects and spare parts.
The role is responsible for managing and coordinating the preparation, submission, and follow-through of service offers for overhauls, modifications, repair campaigns, and spare parts, ensuring they are technically accurate, commercially robust, and aligned with business objectives and delivery capability.
Your Responsibilities
• Service Sales & Opportunity Management; Own the end-to-end service sales and offer process for service projects and spare parts, including overhauls, modifications, repair campaigns, and spares.
• Act as the coordinating point between internal functions to ensure offers are complete, compliant, and submitted on time.
• Project Offer & Bid Coordination; Coordinate the preparation of technical, commercial, and pricing inputs for service project offers in line with customer and internal requirements.
• Manage internal reviews, approvals, and customer clarifications through to offer award or closure.
• Spares Quotation Management; Manage the preparation, issue, and follow-up of spare parts quotations, ensuring accuracy, timeliness, and alignment with availability and lead times. Monitor quotation status and conversion to support improved responsiveness and hit rate.
• Forecasting, Pipeline & Order Book Visibility; Maintain accurate visibility of service project and spares opportunities to support forecasting and operational planning.
• Ensure awarded work is clearly handed over to Service Delivery and Operations.
• Customer Engagement & Professional Representation; Support effective customer communication throughout the offer and quotation process.
• Act as a professional ambassador for Liebherr values, behaviours, and standards.
• Commercial Governance & Continuous Improvement; Ensure all offers and quotations comply with Liebherr commercial governance and approval processes.
• Contribute to continuous improvement of service sales processes, tools, and ways of working.
• Cross-Functional Alignment & Handover; Work closely with the Service Delivery Lead to ensure a clear and structured handover of awarded work into delivery.
• Engage with the Shopfloor Operations Lead during the offer phase to understand capability, capacity, and health & safety requirements prior to offer submission.
Your Profile
The successful candidate will require the following:
• Experience in a service, sales, or commercial support role within an engineering or technical environment
• Organised and detail-oriented
• Confident communicator at all levels
• Ability to manage multiple quotations and priorities
• Strong written and verbal communication skills
• Rail, transportation, or regulated industry experience
• Experience in aftermarket / MRO service sales
• Commercial, business, or engineering-related qualification
• Good numerical and commercial awareness
What we are offering
• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.