We are seeking an experienced and driven Fire Detection & Alarm Manager to oversee the delivery, performance, and continuous improvement of our fire alarm services.
The ideal candidate will have end-to-end industry experience-from system design and commissioning to service management, estimating, sales, and technical consultancy.
Key Responsibilities
* Lead and manage fire alarm engineers across service, commissioning, installation, and small works activities.
* Oversee diary planning, resource allocation, and workflow coordination to maintain efficient service delivery.
* Act as the main point of contact for escalated technical issues, providing guidance, solutions, and support.
* Mentor, develop, and support engineering teams, encouraging skills growth and professional development.
* Design fire alarm systems from concept to completion, including producing sketches, specifications, and quotations.
* Conduct onsite surveys, site assessments, and technical consultations with new and existing clients.
* Oversee commissioning, programming, testing, and servicing of a wide range of fire alarm systems including:
Protec, Advanced, Notifier, Morley, Chubb, Menvier, System Sensor, Euro Fire, and conventional systems.
* Diagnose and resolve system faults efficiently, ensuring minimal disruption to clients.
* Ensure all works meet relevant industry standards and best practice guidance.
* Manage the full lifecycle of fire alarm service contracts including scheduling, reporting, compliance, and client communication.
* Liaise with councils, commercial properties, retail chains, and large national organisations to coordinate service visits.
* Ensure accurate documentation including service reports, commissioning certificates, system drawings, and quotations.
* Maintain stock control processes and ensure engineers have required equipment and materials.
* Prepare detailed estimates, tenders, and proposals for new and existing clients.
* Identify opportunities for contract upselling and new works during site visits.
* Build strong customer relationships, acting as the face of the business to promote retention and satisfaction.
* Manage monthly commercial targets and support revenue growth initiatives.
* Conduct cost modelling and prepare proposals for major clients, working closely with consultancy partners.
Beneficial Skills / Qualifications:
* Strong leadership and team-management capabilities.
* Excellent technical knowledge across multiple fire alarm manufacturers and protocols.
* Ability to design, estimate, commission, service, and fault-find fire alarm systems.
* Clear communication, both with technical teams and clients.
* Strong organisational skills with the ability to manage complex workloads and changing priorities.
* Commercial awareness and experience dealing with sales, quotes, and upselling opportunities.
* Ability to thrive in fast-paced environments with varied responsibilities.
* Significant experience within the fire alarm industry
* Background across multiple disciplines: service, commissioning, installation, project engineering, design, estimating, and consultancy.
* Experience managing engineering teams and service delivery operations.
* Proven experience interacting directly with clients at all business levels.
* Experience with large-scale retail, commercial, public sector, or industrial fire alarm contracts.
* Relevant industry qualifications
* Strong background in fire system engineering, electrical principles, and associated industry standards.
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