IT Operations Manager
This role sits at the intersection of the Technical and Operations teams, helping to ensure both departments are aligned and working towards shared goals of compliance, automation, efficiency and continual service improvement. You will play a key role in translating technical capability into well-defined, repeatable, and scalable service offerings that deliver clear value to clients across the board.
Key Responsibilities
* Assisting the Head of Technical with the development of our services and service delivery
* Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements
* A point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveries
* Build and maintain relationships with key customer and software partners to support our message of excellence
* Overseeing Managed Service requests and maintaining SLA's
* Management of Professional Services bookings with clients
* Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements
* Providing first and second line help desk technical support
* Providing internal office IT support to the team where required
The successful candidate will have:
* Excellent verbal and written communication, with an eye for detail
* Experience with technical service provision (support, managed services, consultancy)
* Experience managing Microsoft 365
* Experience meeting ISO 27001 compliance requirements
* Organised and able to prioritise
* Experience managing client expectations, and staying calm under pressure
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.