The Guinness Partnership is seeking Complaints & Resolution Officers for full-time roles in Oldham. This fixed-term position emphasizes empathy, communication, and problem-solving skills in managing resident complaints.
The role includes responsibilities such as investigating complaints, collaborating with various stakeholders, and implementing improvements based on findings. Candidates should demonstrate experience in customer service and effective decision-making, as well as have a Level 2 education or higher.
Applicants will benefit from a hybrid working model, combining office and home-based work.
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