We are seeking a proactive and highly organised Responsive Service and Repair Planner to join on our our clients wokring inHertfordshire.
You will play a critical role in ensuring our maintenance and repair teams are deployed efficiently, delivering a seamless service to our residents and clients.
This role will be paying £30,000-£32,000 depending on experience
Monday to Friday 8am-5pm working in the office
Key Responsibilities:
* Coordinate and schedule responsive repair and maintenance jobs for field-based engineers.
* Prioritise emergency repairs and ensure SLAs are met.
* Liaise with tenants, engineers, and contractors to manage appointments and access.
* Monitor progress of repairs using internal systems, updating records in real-time.
* Ensure daily work schedules are optimised for maximum productivity.
* Handle incoming repair requests via phone and email with professionalism and empathy.
* Provide updates to customers and internal teams regarding job statuses and resolutions.
What You Need:
1. Experience in a planning/scheduling or customer service role, ideally within social housing or maintenance.
2. Strong IT skills able to quickly learn and use job management and scheduling systems.
3. Excellent communication and problem-solving ...