Job Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Manager who wants to join our FANTASTIC MEETING & EVENTS TEAM at Pullman London St Pancras!
You will be heading the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers
In this role, you will lead a team of one Senior M&E Executive, two M&E Executives and one M&E Co-ordinator in planning and executing meetings, events, and conferences for up to 446 guests, from start to finish.
You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
This role requires proven record of accomplishment in event management.
We are part of a global brand of 155+ hotels worldwide and part of Accor, Europe’s Largest hotel company with 5000+ hotels.
Come and be a part of our vibrant sales team with 17 individual event spaces including the creative Shaw Theatre. The successful applicant will be highly organised, creative and driven.
Your role will include managing and directing all aspects of the Meeting & Events Sales department including leading, developing and motivating a high-performing team ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit, through active selling and commercial management techniques.
* Diary Management to ensure the Business on the Books is the most profitable for the hotel
* To establish yielding policies for optimizing meeting space with F&B, Sales & Revenue Management
* To co-ordinate meeting organiser and client show rounds to hotel
* Ensure all enquiries are dealt with promptly and in line with Accor standards
* Set daily/weekly targets for the team
* To proactively phone existing clients for repeat business
* To participate in the weekly/monthly revenue meetings, ensuring agreed outputs & activities take “total revenue” into consideration
* To monitor & share revenue trends to support revenue driving/maximizing actions This includes forecasts, channel delivery, pace, market segments, Turn Down, SpendPAR, Conference measures
* To develop SOP’s and monitor to ensure are in place
* Competitor board spotting
* To participate in client events in the hotel in conjunction with sales department
* To co-ordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategy
* To recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member
Qualifications
Key Skills and Behaviours required:
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Additional Information
Benefits
-Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel Gym
- Up to 33 days of annual leave per annum
Salary: £46,360 per annum plus 10% annual bonus
The successful candidate must already have eligibility to work in the UK