The role requires communicating non-clinical information clearly and effectively, both verbally and in writing, to patients, relatives, and carers many of whom may face communication challenges due to age, hearing loss, pain, anxiety, language barriers, or learning difficulties. Information must be delivered with appropriate speed, accuracy, tact, empathy, and confidentiality, especially within the fast-paced environment of a call centre. To work as part of a team and also individually to provide high quality booking services and provide cover when needed during times of staff absence or annual leave. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers. To appoint, cancel and rearrange appointments as required using the RiO booking system. To answer telephone enquiries from members of the public and other healthcare departments / professionals. To work process referrals & letters as appropriate in relation to booking. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department. To manage the day to day running of clinics ensuring they are used to capacity. The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT. Recording accurate, confidential and sensitive patient information. Prioritising clients and organising clinics. Be efficient using IT systems including, Microsoft teams, Outlook and word