Job Description
Base location: Havant with hybrid working – 2 days per week in the office
Salary: £ to £69,600 dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: Permanent Full time 37 hours per week
Role Purpose
The Application Support Engineer delivers operational and administrative support for Neos Networks’ monitoring and service management platforms, primarily Splunk and ServiceNow. Key responsibilities include maintaining dashboards that visualise network health, managing data ingestion from infrastructure devices (e.g. switches, routers, firewalls, Power & Environmental services, etc), scripting automation to enhance alerting and response, and supporting observability-related application services.
The role ensures reliable monitoring across distributed network resources, supports incident response and maintenance activities, and contributes to root cause analysis. It requires strong analytical skills, scripting proficiency (Python, PowerShell, Bash), and solid knowledge of Linux systems, networking protocols (TCP/IP, SNMP, NetFlow), and enterprise monitoring practices.
Key Accountabilities
Platform Support & Maintenance
1. Administer and maintain Splunk environments, including ...