Castlefield Recruitment are currently recruiting an Aftercare Assistant for a Housing Association based in Greater Manchester. This is a permanent role, paying £26,000 - £29,000 per annum. This is a hybrid role, with office attendance required roughly two times per week. Site attendance will also be required.
The role:
* Logging and monitoring defects using Clixifix, administering and coordinating appointments with residents and main contractors
* To provide excellent customer services to our customers by acting as the first point of contact for all queries and complaints regarding defects
* To provide administrative and diagnostic support to the team to ensure all defects are dealt with in a timely and accurate manner
* Attend site and meet residents from time to time to resolve defect
* Assist with the end of defects inspections with the Development Team
What You Need:
* A proven track record of working within a new build customer care environment
* Experience of using Clixifix software - Desirable
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