Key Responsibilities Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non-payment.
Monitor all promises to pay and follow up promptly where commitments are not met.
Record all customer conversations and correspondence clearly and accurately.
Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
Assist with the preparation and issuing of formal reminder letters, escalating non-responsive accounts for further action.
Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
Remove barriers to payment by responding quickly to requests for additional information or documentation.
Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
Assist in other areas of the department when required.
Key Skills & Attributes
Strong team player with the ability to work independently when needed.
Highly organised, able to prioritise effectively in a busy, fast-moving environment.
Excellent customer service skills.
Confident communicator with strong negotiation abilities.
Persuasive and able to influence outcomes.
Able to meet deadlines without compromising accuracy.
What We Offer:
Competitive salary.
Supportive team environment.
Opportunities for career development.
Comprehensive benefits package.
Monday–Friday, office-based role.
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