37.5 hours per week on a fixed term basis for 19 months. An exciting opportunity has been developed within Livewell Southwest. We are looking to recruit an enthusiastic Senior Service Administrator. Our preferred candidate will enjoy working in a fast paced progressive environment.
Our preferred candidate will be the administrator for the NMP team, (Non Medical Prescribing) Pathway which is a team which sits within the CAMHS service. However, the post holder will be required to support other teams within CAMHS with various duties dependant on service demand. The applicant must be able to manage a pressured environment and have the ability to work autonomously.
The successful candidate will demonstrate excellent customer care skills, communication and organisational skills and good time management with ability to work well under pressure and to tight deadlines. NVQ3 or equivalent qualifications or substantial previous experience are essential for this role.
All Livewell Southwest staff are expected to able and willing to work across a 7 day service.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regardsto eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline.
Main duties of the job
To deliver an effective and competent level of secretarial and administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.
To be responsible for providing daily secretarial and administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties.
Typing of confidential reports/letters; which may be supplied via hard copy and/ or dictation, (which may contain distressing information) as requested to meet service needs.
Working proactively to support team. Ability to work on own and proactively as part of a team
To provide the day-to-day supervision and line management of junior staff where appropriate.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job responsibilities
To arrange meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required.
Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager.
To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed.
Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies.
Supporting operational staff to access management information; electronic and hard copy.
Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.
Collect, collate and prepare information for service area users with support of line manager.
Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service.
Support the management team to ensure that internal and external communication systems are in place
Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary.
Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.
Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
Be proactive and contribute ideas for improvement in the way the service is delivered.
Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.
Ensure that all office support services e.g. post, filing, photocopying, are delivered in a timely manner.
Promote the image of the department, checking that notices and leaflets are up to date & well presented.
To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager
To support the line manager with banking and remittance service (including petty cash).
Monitor stock e.g. stationery and order supplies and equipment as required within the business area.
COMMUNICATIONS AND RELATIONSHIPS
One of the main aspects of this role is to liaise and build positive working relationships with a variety of stakeholders such as; clinical staff, schools, general practices, service users and all other appropriate bodies.
Person Specification
Qualifications
* Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
* RSA II typing or equivalent qualification or significant equivalent previous experience and knowledge
* NVQ 3 in Business Administration or equivalent
* Knowledge of SystmOne.
Experience
* Substantial experience of working in an administrative environment using computerised data systems.
* Experience of supervising other staff members
* Knowledge of SystmOne.
* Understanding of Data Protection legislation
* Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Knowledge
* Working knowledge of Microsoft Office including Word and Excel
* Understanding of confidentiality & data protection act
* Able to build effective working relationships with customers and colleagues/staff
* Knowledge of SystmOne.
* Understanding of Data Protection legislation
* Understanding of healthcare services and national requirements in inpatient and outpatient booking systems
Skills & Abilities
* Good communication skills - writing, typing, data entry and telephone skills ensuring accuracy.
* Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
* Ability to prioritise own workload
* Ability to work effectively as part of a team.
* Ability to use initiative organising own workload to set deadlines within the scope of role
* Organised, efficient and accurate
* Flexible and adaptable willing to learn new skills
* Able to analyse problems and initiate appropriate solutions effectively
* Able to apply tact and sensitivity to establish trust and support
Full-time,Part-time,Job share,Flexible working
#J-18808-Ljbffr