Social network you want to login/join with:
Digital Journey and Performance Manager, Norwich
Client: Aviva
Location:
Job Category: Other
-
EU work permit required: Yes
Job Reference:
e8eb77f7a18f
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Digital Journey and Performance Manager
We are looking for a dynamic and experienced Digital Journey and Performance Manager to join our Direct Wealth Go-to-market (GTM) team. The successful candidate will own the end-to-end journeys for our consumer wealth products, providing insights and analysis to enhance the customer experience and drive our overall performance.
It's an exciting time to join the direct wealth GTM team as the business has ambitious growth plans. If you are passionate about making a positive impact, this is the place to be! Working in a supportive and collaborative team, your professional development will be nurtured, with ample opportunities to test and learn, keeping you at the forefront of marketing innovation.
This role involves developing the full scope of the journey, collaborating with stakeholders across Digital and Centres of Excellence (CoE), and initiating feedback loops into Customer Strategy. A passion for numbers is essential as you’ll be responsible for maximizing the effectiveness of our activity.
Key Accountabilities:
* Develop and manage the end-to-end journey for our consumer wealth products.
* Collaborate with stakeholders across Digital and CoE to influence every step of the journey.
* Identify capability gaps and lead the upskilling of BU aligned Marketing teams.
* Build strong relationships and influence teams across GTM, Digital, Data, and CoE.
* Summarize key journey performance data and present it to stakeholders.
* Define, create, and monitor an end-to-end journey dashboard; establish and manage OKRs.
* Deliver incremental improvements through test and learn hypotheses.
* Drive and track the improvement roadmap for the journey.
* Evaluate customer journeys and report to the GTM Lead.
* Demonstrate passion and enthusiasm for marketing excellence.
* Exhibit excellent commercial acumen and a passion for numbers.
* Proven experience in journey management or a related field.
* Strong analytical skills and ability to interpret data.
* Excellent communication and relationship-building skills.
* Ability to lead and influence cross-functional teams.
* Experience with digital marketing and customer strategy.
What you’ll get for this role:
* Salary – National Circa £50,000 / London Circa £60,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity - 10% of annual salary, dependent on performance and company results
* Generous pension scheme - Aviva will contribute up to 14%, depending on your contributions
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
* Up to 40% discount on Aviva products, and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the company's success with our Save As You Earn scheme
* Supportive policies including parental and carer’s leave
* Flexible benefits including sustainability options like cycle to work
* Opportunity to make a difference through volunteering and community involvement
* Support and tools to prioritize your well-being
Learn more about your potential total rewards by using our salary calculator.
Aviva is for everyone:
We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We also support flexible working arrangements, including part-time and job share options.
We adapt locations, hours, and working patterns to suit our customers, business, and employees. Most staff spend around 50% of their time in the office, combining flexibility with team collaboration.
#J-18808-Ljbffr