We’re on the lookout for a driven Lettings Negotiator to join our leading West Cumbrian estate agency! This exciting opportunity is based at our Whitehaven office.
In this fast-paced, customer-focused role, you’ll be at the heart of our lettings team, ensuring everything runs smoothly from start to finish. You’ll manage everything from initial enquiries and viewings to preparing paperwork and ensuring compliance. You’ll also collaborate closely with our property management and new business teams to deliver a seamless service across the board. Building strong, lasting relationships will be key as you become the trusted point of contact for all things lettings.
If you’re someone who thrives in a dynamic environment, has excellent people skills, and is passionate about delivering exceptional customer service, we’d love to hear from you!
Here at Grisdales, we value diversity and inclusion and welcome applicants of all backgrounds, abilities and perspectives.
Location
Whitehaven office.
Contract
Fixed Term Contract to cover Maternity Leave.
Hours
Ideally a full-time position (37.5 hours per week).
The role includes working 1 in 4 Saturdays, with the following Monday off as a lieu day.
Key Responsibilities
* Provide reception support, managing day-to-day front desk duties and ensuring a high standard of customer service.
* Handle rental enquiries, conduct viewings, and prepare rental appraisals.
* Market available properties and oversee the lettings process to tenancy commencement, including conducting tenant reference checks, preparing tenancy agreements, and coordinating move-ins with the wider team.
* Ensure full compliance with all relevant legislation, company policies, and industry standards.
* Build and maintain strong relationships with landlords, tenants, and other stakeholders.
* Provide proactive support to the Property Marketing Managers and collaborate closely with the property management team.
* Generate new business opportunities and enhance income streams for the business.
* Work towards achieving sales targets and actively contribute to the overall success of the team.
Skills and Experience
* Exceptional customer service skills and a commitment to maintaining high standards of customer service.
* Strong communication and interpersonal skills and the ability to build relationships and engage effectively with clients.
* Ability to work well under pressure while maintaining attention to detail.
* Highly organised and efficient in managing multiple tasks and responsibilities.
* Team player with the ability to work independently.
* Self-motivated, eager to learn, and able to adapt to new challenges.
* Proficient in using IT systems and software relevant to residential lettings that are necessary for executing and overseeing daily tasks.
* A full, clean, UK driving license.
What We Offer
At Grisdales we believe in taking care of our people and we offer some amazing perks:
* Profit-based commission scheme with team and individual incentives
* Additional holidays for length of service and bonus days over Christmas
* Sick leave entitlement
* Early Friday finish!
* Funding and support for industry qualifications
* Financial services advice and products
* Volunteering opportunities and charity events
* We like to have a little fun too! Our company socials bring our team together!
How to Apply
If you believe you’d be a great fit for this role, we’d love to hear from you. Head to Indeed to submit your application. If you’d like to send us any further information, including a copy of your CV, you can reach us at recruitment@grisdales.co.uk.
Note: We reserve the right to close this job posting early if a suitable candidate is found before the stated closing date.
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