Job summary To provide comprehensive, high quality organisational and administrative support to the Managing Director and Senior Leadership Team to ensure that their time is used effectively and efficiently to meet the needs of the business. To manage and maintain the upkeep of the Practicing Privileges of RNOH Private Care Consultants. Main duties of the job To provide Personal Assistant support to the Managing Director, Director of Clinical Services. Responsibility for the provision of office management services to the Division To provide Administration and Operational Support to the wider Senior Management Team Practicing Privileges and MAC About us At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked 1 among all Trusts in North and Central London for all People Promises and themes. Ranked 1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: 24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplacewe are committed to patients, to excellence and the wellbeing of our staff. Details Date posted 17 December 2025 Pay scheme Agenda for change Band Band 5 Salary £35,763 to £43,466 a year per annum Outer London (pro rata) Inc HCA Contract Permanent Working pattern Full-time, Part-time Reference number 392-RNOH-1361 Job locations Royal National Orthopaedic Hospital Stanmore HA74LP Job description Job responsibilities To provide Personal Assistant support to the Managing Director, Director of Clinical Services including; Complex diary management: assess competing priorities in order to resolve problems where there are conflicting commitments Email management: oversee all incoming/outgoing emails, oversee all incoming/outgoing meeting requests, flag and advise on any updates and important/urgent messages, progress and delegate requests as appropriate Prepare correspondence, progress/chase responses, process and source information on behalf of the Managing Director Manage meetings as required including preparation of the agenda, taking and distributing minutes, recording actions and ensuring their completion Responsibility for the provision of office management services to the Division, including: Organise and maintain Private Care folders on the shared drive Document control, ensuring that all templates are in current format and versions are appropriately tracker Management of the fourth-floor meeting room, catering and any other special requirements Dissemination of postal correspondence Ensuring stock and stationery is properly managed Booking and monitoring the use of taxis and courier T o provide Administration and Operational Support to the wider Senior Management Team Plan and manage the induction programme for all new hires within the Division Train as a super user of key non-clinical Trust systems and use this knowledge to train other team members and new hires Use project management skills to assist the Senior Management Team with the implementation of actions to develop and transform the Division. Create action and issue logs and ensure that they are kept up to date Use initiative in determining the action to be taken when receiving complex queries and demonstrate an understanding of the appropriate priority Support the Managing Director and Senior Leadership Team in the preparation of key reports and presentations, including monthly performance review documentation, ensuring that they are accurate and presented to a high standard Undertake projects, research, administrative assignments, budget management and other administrative duties as required Create and maintain an asset register for Private Care Maintain a calendar of all reports and submissions due and ensure those responsible for submission are aware, reminded and compliant with the relevant timescales Monitor the Divisions risk register and ensure that risks are appropriately tracked and managed to enable a proactive resolution Manage and track any complaints within the Division, ensuring that Private Care meets its obligations to respond within the specified timescales and that the response is of a high quality Collate key themes and learnings from feedback, complaints and incident reports and work with the Head of Operations and Director of Clinical Services to develop and implement a cycle of continuous improvement, ensuring that learnings are captured and action plans are put in place to avoid recurrence Practicing Privileges and MAC Manage, track and maintain practising privileges documentation for Consultants working privately at the Trust Assist in the on boarding of new consultants requesting private practicing privileges with the RNOH Trust, following and amending SOP. Act as a key point of contact for Consultants and their Private Medical Secretaries to coordinate the timely resolution of issues, escalating them to different Trust departments as required Secretary to the Medial Advisory Committee Job description Job responsibilities To provide Personal Assistant support to the Managing Director, Director of Clinical Services including; Complex diary management: assess competing priorities in order to resolve problems where there are conflicting commitments Email management: oversee all incoming/outgoing emails, oversee all incoming/outgoing meeting requests, flag and advise on any updates and important/urgent messages, progress and delegate requests as appropriate Prepare correspondence, progress/chase responses, process and source information on behalf of the Managing Director Manage meetings as required including preparation of the agenda, taking and distributing minutes, recording actions and ensuring their completion Responsibility for the provision of office management services to the Division, including: Organise and maintain Private Care folders on the shared drive Document control, ensuring that all templates are in current format and versions are appropriately tracker Management of the fourth-floor meeting room, catering and any other special requirements Dissemination of postal correspondence Ensuring stock and stationery is properly managed Booking and monitoring the use of taxis and courier T o provide Administration and Operational Support to the wider Senior Management Team Plan and manage the induction programme for all new hires within the Division Train as a super user of key non-clinical Trust systems and use this knowledge to train other team members and new hires Use project management skills to assist the Senior Management Team with the implementation of actions to develop and transform the Division. Create action and issue logs and ensure that they are kept up to date Use initiative in determining the action to be taken when receiving complex queries and demonstrate an understanding of the appropriate priority Support the Managing Director and Senior Leadership Team in the preparation of key reports and presentations, including monthly performance review documentation, ensuring that they are accurate and presented to a high standard Undertake projects, research, administrative assignments, budget management and other administrative duties as required Create and maintain an asset register for Private Care Maintain a calendar of all reports and submissions due and ensure those responsible for submission are aware, reminded and compliant with the relevant timescales Monitor the Divisions risk register and ensure that risks are appropriately tracked and managed to enable a proactive resolution Manage and track any complaints within the Division, ensuring that Private Care meets its obligations to respond within the specified timescales and that the response is of a high quality Collate key themes and learnings from feedback, complaints and incident reports and work with the Head of Operations and Director of Clinical Services to develop and implement a cycle of continuous improvement, ensuring that learnings are captured and action plans are put in place to avoid recurrence Practicing Privileges and MAC Manage, track and maintain practising privileges documentation for Consultants working privately at the Trust Assist in the on boarding of new consultants requesting private practicing privileges with the RNOH Trust, following and amending SOP. Act as a key point of contact for Consultants and their Private Medical Secretaries to coordinate the timely resolution of issues, escalating them to different Trust departments as required Secretary to the Medial Advisory Committee Person Specification Communication & Relationship Skills Essential Good interpersonal skills with the ability to build relationships at all levels of the organisation Ability to work to tight deadlines and manage a complex workload, ensuring accuracy of output Ability to anticipate the requirements of The Divisional Leadership Team and to work proactively using initiative Ability to make decisions that align with the strategic direction of the Division Knowledge, Training & Experience Essential Experience of working within a busy Personal Assistant role at Director level Previous project management experience Extensive experience of managing complex diaries and differing workloads Confidence in dealing with stakeholders at all levels of the organisation Excellent written and verbal communication skills, with excellent writing, report writing and presentation skills Desirable Knowledge and previous experience of working in a private healthcare environment Planning & Organisational Skills Essential Ability to prioritise tasks and deal with competing tasks simultaneously Confident and motivated self-starter, able to work autonomously or as part of a team Enthusiastic, adaptive and flexible approach Demonstrates discretion, emotional intelligence and compassion Proficient and competent user of MS Office Essential Proficient and competent user of MS Office Qualifications Essential Business or administration relevant degree or demonstrable equivalent experience gained through work-based practice and development Person Specification Communication & Relationship Skills Essential Good interpersonal skills with the ability to build relationships at all levels of the organisation Ability to work to tight deadlines and manage a complex workload, ensuring accuracy of output Ability to anticipate the requirements of The Divisional Leadership Team and to work proactively using initiative Ability to make decisions that align with the strategic direction of the Division Knowledge, Training & Experience Essential Experience of working within a busy Personal Assistant role at Director level Previous project management experience Extensive experience of managing complex diaries and differing workloads Confidence in dealing with stakeholders at all levels of the organisation Excellent written and verbal communication skills, with excellent writing, report writing and presentation skills Desirable Knowledge and previous experience of working in a private healthcare environment Planning & Organisational Skills Essential Ability to prioritise tasks and deal with competing tasks simultaneously Confident and motivated self-starter, able to work autonomously or as part of a team Enthusiastic, adaptive and flexible approach Demonstrates discretion, emotional intelligence and compassion Proficient and competent user of MS Office Essential Proficient and competent user of MS Office Qualifications Essential Business or administration relevant degree or demonstrable equivalent experience gained through work-based practice and development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Stanmore HA74LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab) Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Stanmore HA74LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)