Resource Scheduler at Progress Housing Group.
* A competitive salary of£31,789 in recognition of your skill and dedication.
* A Permanent contract to help obtain new skills and experience with job security.
* Hybrid working for flexibility when you need it.
Join Our Legacy of Change and Community
Progress Housing Group and our dedicated team of 900 colleagues has been more than a housing provider; we've been a catalyst for positive change. We can proudly reflect on the countless lives we've impacted - providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life.
Together, we are committed to making a positive difference every day.
Your Role
As a Resource Scheduler your main focus will be the delivery of a customer focused, high quality service, utilising our dynamic scheduling system to ensure that our customers receive an efficient and flexible service, when resolving repairs to their home.
Main duties
* Manage the diaries of several operatives in order to achieve the optimum benefits for the customer.
* Proactively work with Operatives & mobile workers to ensure the timely allocation of work throughout the day reflecting new appointment commitments and newly rising repairs.
* Responsible for updating and liaising with customers, and the wider team when decisions need to be made regarding rescheduling of appointments.
* Provide timely and accurate information to relevant team leaders and managers in order to highlight areas where issues may arise, to include, work quality and time allocation of jobs.
You will be based at our office in Leyland with some flexibility to work from home where possible. This is a full time, permanent position, working 36.25 hours per week.
The role is currently part of a pilot review project covering working hours Monday - Friday till 6pm and Saturday mornings 8am -12noon.
What We Are Looking For
To be successful in this role, you should have:
* At least 2 years scheduling experience
* IT literate and ideally experience using a dynamic scheduling system
* Be enthusiastic, work as part of a team and have the skills to work on your own using your own initiative
* Be able to make decisions based on priorities, workload and current demands
* Excellent communication skills
Why Progress Housing Group?
This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group, we offer an opportunity for professional development and growth within a company that truly values its people.
Our Values
At Progress Housing Group, our values drive everything we do:
* We are people-focused - we treat everyone fairly and understand the diverse needs of our customers and colleagues.
* We are forward-thinking - we search for and implement innovative solutions to overcome challenges.
* We are genuine - we are open, honest, and energetic in all that we do.
* We are expert - we use our knowledge and expertise to provide the best possible service.
* We are collaborative - we work together with partners, tenants, and communities to achieve more.
If you are ready to make a difference and grow your career with us, apply today!
If you would like to apply, please upload an up to date CV and complete our short application form. Please also include a supporting statement that outlines how your skills and experience match the criteria in our Job Description and Person Specification.
Application Closing Date: 11:59pm Monday 16th June 2025
Interview Date: Tuesday 24th June 2025
We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups. #J-18808-Ljbffr