Purpose of Role
The role holder will be an important member of the Information Governance Division and will be one of the two administrative roles thatsupport the timely and efficient delivery of our service.The role holder willsupportthe Information Governance team in managing and responding to freedom of information and data subject requests, providing advice and guidance to the University community, and supporting effective information governance across the global University.
Summary of Key duties and responsibilities
1. Provide high quality and efficient administrative support to the Information Governance team across its service functions.
2. Maintain accurate and efficient case handling records systems for managing data protection, freedom of information and information governance requests and enquiries
3. Assist the Information Governance Officer (Information Rights) and work together with the Senior Information Governance Assistant in managing and providing an appropriate response to freedom of information and data subject requests from students, staff and external requesters within the statutory deadlines; liaising closely with colleagues in professional services and Schools as required to retrieve, collate and process relevant information
4. Provide support by ensuring that appropriate responses are issued in a timely manner
5. Clerk and take concise formal minutes for the Global Information Governance and Data Protection Committee and working groups
6. Assist the Records Manager in managing contracted records storage and retrieval services and providing advice on record keeping
7. Contribute to a productive and cooperative team ethos, building a wide network of mutually beneficial relationships across the University.
Education, qualifications, and experience
Essential
8. Excellent written and oral communications skills, and the ability independently to produce high quality written work;
9. Experience of working on their own initiative with minimal day-to-day supervision, and proactivity in their approach to managing the day-to-day affairs of their work and identifying and implementing improvements;
10. A flexible and adaptable approach, coupled with the ability to prioritise workload to meet deadlines;
11. Good all round organisational and forward planning abilities.The post-holder will be expected to balance a varied group of concurrent projects and activities;
12. A high degree of attention to detail and accuracy of working in all areas relating to the post;
13. The ability to operate with a high degree of tact and discretion due to the highly sensitive and confidential nature of the material that may be handled;
14. A pleasant, helpful and professional manner;
15. Experience of team working and effectiveness as a good team player;
16. IT literacy with good keyboard skills, a good working knowledge of Microsoft Office applications (especially Teams, SharePoint, Microsoft Word, Excel and PowerPoint), and the Internet, and the ability to develop a good working knowledge of the specialist systems used by the Information Governance Division (which include: eCase and OneTrust).
17. Maintain awareness of own digital wellbeing by being mindful of the length of time spent at a screen and the impact on mental and physical health in using digital technologies.
Desirable
18. Relevant work experience within a higher education or public-sector environment
19. Relevant tertiary-level educational or vocational qualifications.