Overview
As part of the operations team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work and busy school holidays throughout the year. You'll work alongside colleagues in the Welcome team to ensure everyone who visits has everything they need to enjoy their day. You may carry out duty management as needed and work weekends on a rota basis. You may need to help wherever you are needed to keep the whole place running smoothly. You will have opportunities to talk to visitors, introducing them to all that makes the Dudmaston Estate special. You may also manage and supervise others, including volunteers. On the day you will be responsible for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers and customers in case of an emergency, enquiry or complaint. You can view the full role profile in the attached document. We don\'t require you to have all the knowledge, skills and experience listed in the role profile; it is to provide a full picture of what\'s possible in this role.
We\'re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at the Dudmaston Estate. You\'ll support the Operations Manager in making sure everything runs smoothly in what is a complex and lively visitor business.
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
* knowledge of audience engagement and inclusive programming in heritage or cultural settings
* strong leadership and team co-ordination skills
* ability to respond to operational challenges with agility and professionalism
* ability to effectively monitor budgets and track performance
* deep understanding of health and safety, safeguarding, and compliance in public environments
Criteria for all other applicants:
* experienced in devising and running activities to inspire and engage people
* skilled at communicating, and building good working relationships with people in your team and beyond
* aware of ways to interpret precious collections of art, objects and nature to a wide variety of people
* able to create and design engaging, accessible and informative interpretation
* well-organised, and able to work at pace and keep to time
* confident that you can deal with all kinds of people in all kinds of situations
* flexible, yet with a focus on always giving high standards of customer service
* used to working with and supervising volunteers
Additional information
* The National Trust is committed to promoting and preserving places of natural beauty and historic interest for which it is responsible for the benefit of the nation, for everyone for ever.
* The Trust is proud of its achievements and maintains high standards of conservation, stewardship and curatorial care. It aims to tell history in a complete, balanced and accurate way, and to uphold its duty to maintain and enhance what has been entrusted to its care.
* Our motto is "For everyone, for ever". We strive to create an inclusive culture where everyone feels they belong. We welcome and value difference, so when we say we\'re for everyone, we want everyone to be welcome in our teams too.
Benefits
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
#J-18808-Ljbffr