About the Role
We are looking for a proactive and customer-focused Business Acceptance Manager to join our team. This role is pivotal in ensuring that jobs sold and surveyed can proceed smoothly by resolving technical, financial, or specification issues that arise after the initial survey. You will act as the key point of contact for both internal teams and customers, providing clear communication and effective solutions.
What You'll Do
* Review and resolve sales queries where intervention is required to make jobs proceedable.
* Liaise with customers via phone and email to discuss contract changes and agree on solutions.
* Generate and track Variation of Contract (VOC) documents, ensuring pricing aligns with company policies.
* Resolve finance-related issues, including changes to agreements or lapsed deals.
* Work collaboratively with stakeholders to improve processes and efficiencies.
* Identify opportunities for continuous improvement in cost, quality, and service.
What We're Looking For
1. Strong business and commercial acumen.
2. Excellent communication skills with the ability to engage confidently with customers and stakeholders.
3. Good product and operational knowledge (manufacturing, construction, or home improvement industry experience desirable).
4. Proficiency in Microsoft Offi...