Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a
Depot Operations Support to join our Cullompton team!
We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.
As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.
About the role:
Depot Operations Support - InPost Distribution Cullompton depot.
Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our bustling Cullompton depot!
📍 Location: Units C1-C3 Longbridge Meadow Ind. Est. Cullompton EX15 1BT
📅 Shift Pattern: Monday - Friday
🕒 Hours: 09:00am - 17:30pm
💰 Salary: £26,110.87 per annum
What you’ll be doing:
* Support customers and colleagues across shifts, handling queries via face-to-face, phone, email, and digital systems.
* Manage customer enquiries, courier set up and payments, and live delivery monitoring to keep parcels on time.
* Assist with damage control, repacking, and resolving logistical issues.
* Handle key admin tasks such as customer reception, claims processing, onboarding support, and internal communications.
* Ensure compliance with safety, security, and operational standards.
* Collaborate closely with the depot and management team to escalate and resolve issues.
What we need from you:
* Strong communication and interpersonal skills to engage effectively with customers, drivers, and colleagues.
* Technical Proficiency: Good level of Microsoft Office knowledge, with advanced skills in word processing that allow you to produce professional documents.
* Customer Service Excellence: A genuine passion for customer service, always aiming to deliver positive experiences and build strong relationships through effective communication and problem-solving.
* Ability to thrive in a fast-moving warehouse environment, multitasking with energy and precision.
* A proactive, “can-do” mindset with a passion for problem-solving and continuous improvement.
* Right to work in the UK
Perks of the job!:
We love to reward our people for the great work they do:
🪴 Build a secure future with a competitive Pension Scheme
🌟 Peace of mind with Life Insurance
🚴 Stay active with our Cycle2Work scheme
🤝 Get the support you need with our Employee Assistance Program
The InPost process:
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage.
Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.