Job Title: Claims Handler
Location: Aylesbury
Contract Details: Permanent, Full Time
Salary: £23,900 - £30,000 per annum, depending on experience
Hours: Core working hours are Monday to Friday, 9:00 AM to 5:30 PM, with a one-hour lunch break, based at their office in Aylesbury. There will also be required occasional Saturday shifts from 9:00 AM to 1:00 PM, which will be scheduled on a rota basis and worked remotely.
Benefits & Perks:
22 days holiday allowance plus bank holidays
Quarterly bonus scheme based on attendance, compliments, and business performance
Support for professional development, including paid training for CERT CII certification with a £1000 salary increase for qualified individuals
Pension scheme
Monthly award recognition and prizes
Company events throughout the year, including a Christmas party, Christmas gifts, and raffles
Opportunity for career progressionAs a Claims Handler, you will be responsible for the following:
Act as the main point of contact for customers and clients, ensuring clear communication via phone, email, and associated client systems
Adhere to service level agreements (SLAs) on all claims
Authorise property insurance claims
Update job records accurately using our client's systems
Handle low-level complaints
Ensure supply chain compliance and review supplier estimates and invoices for accuracy
Utilise recommended price tables, digital photos, questioning techniques, and policy documents to determine the appropriateness of estimates
Conduct final audits of claims, including account reconciliation, prior to closingEssential:
Excellent communication skills with the ability to communicate clearly and effectively with customers, clients, and colleagues
Strong attention to detail
Proficient computer skillsDesirable:
CERT CII certification or willingness to obtain certification
Experience working with insurance claims or in the property services industry
Strong negotiation and problem-solving skills
Previous experience in claims handling or a related fieldAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
If you would like to apply for this wonderful opportunity, please contact Adecco Aylesbury or apply via this job site!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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