Location
Manchester Market Street Store
Salary
£13.72 per hour plus bonus and benefits
Working Hours
Part time – 24 hours per week, including weekends and bank holidays
What you’ll do
Create and maintain rapport with customers, understand and meet their needs, and deliver a brilliant customer experience that is right‑first‑time while exceeding sales targets both individually and as a team. Approach every interaction as an opportunity to increase revenue and customer experience, using solution‑based selling and offering products and services that meet the customer’s needs.
* Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us.
* Always act with good conduct, ensuring customers receive correct and relevant information so they can make an informed decision.
* Deliver exceptional service to Vodafone customers and take personal ownership of meeting their needs.
* Meet and exceed individual sales targets and ensure compliance against key metrics.
* Undertake regular learning and development and align with company and FCA requirements.
* Always adhere to company and regulatory policies and guidelines.
* Participate in Vodafone’s security vetting process whenever required.
Who you are
* Level‑headed, with a mature mindset.
* Enthusiastic, energetic and driven.
* Capable of committing to weekend work as well as weekdays due to the demanding nature of the role.
* Looking for an amazing opportunity to work for one of the UK’s most valuable brands.
What we offer
* Great pay, bonuses and up to 28 days off plus bank holidays.
* Paid time for charity work and a range of personalised benefits such as discounts, vouchers, a pension plan and more.
* Access to top‑notch learning tools, career development support and generous parental leave policies.
Need to Know
* We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards.
* We provide reasonable adjustments for accessibility requests during recruitment, including extended time, breaks between assessments, sign language interpretation or assistive technology. For guidance, see our Accessibility section on the Careers website.
* AI is used in various parts of our business to enhance innovation, efficiency and opportunities. We encourage candidates to present their authentic selves in the interview process.
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