YOUR ROLE
Our Air Operations team based in Heathrow, London has an exciting opportunity for a customer‑focused Air Export Coordinator. In this role you will be responsible for the daily delivery of superior customer and operational service.
Working 4 on 4 off shift (18:30‑06:30). Salary: £31,000 per annum plus £4,800 per annum shift allowance.
WHAT ARE YOU GOING TO DO?
Reporting to the Air Export Supervisor, you will manage shipments as the main point of contact from start to finish.
* Manage air export shipments in line with customer SOPs and agreed quotations.
* Open job files and arrange collections.
* Book freight with airlines and liaise with airlines and handling agents.
* Proactively monitor shipment progress and resolve delays or airline issues.
* Handle tie‑ups, ensure cargo security and smooth handover to transport.
* Complete customs entries in line with HMRC compliance and MAWB requirements.
* Support customers with costing and invoicing queries.
* Provide a professional, responsive service to both customers and internal teams.
WHAT ARE WE LOOKING FOR?
We seek candidates with proven experience in a freight forwarding or air operations environment, ideally within pharmaceutical or aerospace sectors. Candidates should be IT‑literate and comfortable using MS Office programs such as Excel or Word, and possess keen attention to detail and strong organisational skills to handle the fast‑paced nature of the operation.
WHAT DO WE HAVE TO OFFER?
We provide a genuine culture of reward and recognition as part of a benefits package that includes competitive annual leave entitlement with a holiday buy scheme, pension, life assurance, and access to an employee benefits platform offering discounts on gym memberships and retail, travel and hospitality brands.
ABOUT TOMORROW
We value your professional and personal growth and offer a challenging career within a leading logistics provider.
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