Annual salary: up to £30,000.00
Administrator
Location: London- Kensal Road
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £30,000 per annum
About Us
“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.
About The Role
We are looking for a motivated and organised Administrator to join our dedicated team in our Kensington Branch You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.
1. Receive, log, and manage damp and mould reports from residents, housing officers, and internal teams
2. Maintain accurate and up-to-date records on housing management and repairs systems
3. Monitor cases from initial report through inspection, remedial works, and closure
4. Ensure cases are progressed within agreed timescales and regulatory requirements
5. Act as a key point of contact for residents affected by damp and mould
6. Provide clear, timely updates and reassurance throughout the process
7. Handle enquiries and concerns sensitively, recognising the impact on residents’ health and wellbeing
8. Escalate high-risk or vulnerable household cases in line with policy
9. Schedule damp and mould inspections with surveyors and residents
10. Raise and track works orders for remedial repairs
11. Liaise with contractors to monitor progress, access, and completion
12. Ensure post-inspection actions and recommendations are followed up
13. Update damp and mould registers and compliance trackers
14. Support performance reporting, including KPIs, trends, and repeat cases
15. Assist with audits, regulatory returns, and internal reviews
16. Help identify properties or households at increased risk
17. File and manage inspection reports, photographs, and correspondence
18. Support housing officers, asset management, and repairs teams
19. Contribute to continuous improvement of damp and mould processes
Key Criteria
20. Proven administrative experience, ideally within social housing or a related environment
21. Strong organisational skills and attention to detail
22. Excellent communication skills, both written and verbal
23. Experience using housing management or repairs systems
24. Ability to manage competing priorities and meet deadlines
Benefits
25. 25 days annual leave plus bank holidays
26. Leading pension scheme
27. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
28. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
29. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
30. Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.