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Senior Debt Recovery Specialist, Leicester
Reports to: Collections Manager
Working hours: Monday to Friday, 37.5 hours a week. Office Based.
Salary: £25,000 (Subject to Tax and NI)
Bonus: Earn up to £12,000 over the year (£3k each quarter), paid quarterly (subject to tax, NI, performance, and KPIs).
If you are a diligent Collections and Recoveries Specialist, we would like to hear from you. You are a skilled negotiator from either the Energy or Financial Services industries and can utilize your skills to reduce DSO through managing complex queries.
We’re going places, and you can too! We are one of the UK’s most successful organizations, growing rapidly. We provide energy to thousands of commercial businesses across the UK and have big plans for the future.
Due to expansion, we’re looking for talented and ambitious individuals to join us and play a key role in our growth.
What We Need from You
Here’s a taste of what you’ll be doing:
* Manage the recovery of overdue accounts by contacting customers via phone, email, and letters.
* Handle complex and high-value accounts, negotiating payments and settlements to recover debts.
* Collaborate with Legal and Customer Service departments to resolve disputes and facilitate recovery.
* Investigate unpaid bills, assess risks, and recommend mitigation measures.
* Analyze account data to identify trends and prepare reports for management.
Ideal Candidate Traits:
* Good decision-maker — listens carefully and makes quick, accurate decisions under pressure.
* Commercial thinker — balances business objectives with customer outcomes.
* Intuitive — distinguishes between customers in genuine payment difficulty and those choosing not to pay.
* Great communicator — confident and clear on calls.
* Team player — willing to support colleagues.
* Motivated and resilient — positive attitude and eager to learn.
* Friendly — polite and respectful.
* Tenacious — detail-oriented and persistent.
Benefits:
* 24 days annual leave + bank holidays
* Generous bonus scheme based on performance
* Training and development for supervisory and management roles
* Opportunities to spend time in our sister business Yu Smart
* Holiday buy-up to 5 days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Enhanced paternity, maternity, and adoption policies
* Additional leave for marriage/civil partnership
* Long service recognition
* Refer a friend bonus
* Sick pay (subject to service length)
* Modern facilities
* Death in service and critical illness cover
Note: This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker visas. Only applicants with indefinite right to work in the UK will be considered.
If you need reasonable adjustments to apply, please let us know. #YUIndeed
Yü Energy is one of the UK’s fastest-growing business energy suppliers, serving thousands of companies. Our mission is to revolutionize the UK business energy market with expert, personalized service and competitive prices tailored to our customers’ needs.
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