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Customer Service Representative, Plymouth
Client:
Atlas Recruitment Group Ltd
Location:
Plymouth, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Monday – Friday – 37.5 hrs per week (either 8:30 – 5:00 pm or 9:00 am – 5:30 pm shift)
Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced admin background, to join an established, global professional team. You will provide excellent customer operational service to manage requests and issues, including dispatch responsibilities.
Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Monitor job progression to meet service level agreements.
* Provide phone support to field engineers.
* Work towards departmental KPIs and company goals.
* Comply with company procedures (ISO).
* Log information into external customer portals as required.
* Manage all mailboxes effectively.
* Schedule and allocate engineer’s work efficiently, ensuring proper skill utilization and H&S compliance.
* Arrange travel and hotel accommodations, maintaining cost-effective practices.
* Generate job numbers for service installs and future work, updating the company database.
* Keep spreadsheets updated with machine details and address changes.
* Coordinate with engineers regarding upcoming work schedules.
* Maintain communication with the team to ensure effective work scheduling.
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