Senior Account Manager
We have several fantastic opportunities for Account Manager with a minimum of 2 years’ experience driving client retention and renewals with a consultative sales style.
Salary: £30k – £31k
Realistic commission (first year): £8,000–£12,000
Type: Full-time
Reports to: Team Lead
Position:
Own client retention, delivery satisfaction and commercial growth for a portfolio of clients — act as the main point of contact and the bridge between clients and delivery teams.
Key responsibilities:
* Own larger / higher-value accounts and complex client relationships.
* Lead account strategy, own renewal negotiations and drive measurable growth.
* Mentor and support more junior AMs and improve account management processes.
* Work cross-functionally to improve reporting, data quality and client outcomes.
Who we’re looking for:
Culture fit
* Warm, dependable and collaborative — gets on with people and makes them feel confident in your ownership.
* Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed.
Style of selling
* Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem.
* Confident running strategic conversations and translating metrics into stories that compel renewals and upsell.
Experience & skills
* 24 months’ experience in B2B sales / account management, sales or 360 recruitment.
* Strong commercial mindset — able to read metrics, tell a story and make recommendations.
* Comfortable owning retention targets and running renewal conversations.
* Excellent communicator and organiser; confident running client review meetings.
* Experience with Salesforce and basic data/analysis skills preferred.
* Empathetic, proactive and solutions-oriented.
KPIs / success measures
* Client retention rate and renewal percentage.
* Account revenue growth / upsell value.
* NPS / client satisfaction scores and delivery quality metrics.
* Timeliness and quality of client reporting and account plans.
Benefits
* Competitive salary within the stated range and the realistic commission above (£10k–£15k first year).
* Uncapped commission
* Standard benefits (wellbeing support, training, flexible leave).
* Clear ownership, visible impact and a supportive, informal team culture