Job Title
Deskside Support Technician - Level 2
Contract Type
Contract (3-6 months, with possible extension)
Start Date
Monday, 23 February 2026
Location
GB-ESS - Chelmsford
(On-site)
Pay Rate
£150 per day
Technician Skill Level
Level 2
Role Overview
We are seeking a skilled and customer-focused Deskside Support Technician (Level 2) to provide on-site technical support for end-user devices. The role involves resolving hardware and basic software issues, delivering high-quality client-facing support, and ensuring efficient handling of service requests in line with defined procedures.
Services in Scope
* Deskside support for:
o PCs
o Laptops
o Phones
o Peripheral devices
o Software
Key Responsibilities
* Resolving hardware and basic software issues.
* Providing client-facing support with strong communication and professionalism.
* Preparing, installing, and configuring end-user devices.
* Performing service tasks within defined procedures.
* Supporting equipment disposal and decommissioning processes.
* Documenting work performed and updating ticketing systems.
* Providing feedback on technical processes to support efficiency improvements.
Required Skills & Experience
* Working technical knowledge in order to address service work orders for PCs, laptops, phones, peripherals.
* Client-facing soft skills.
* Strong verbal and written communication skills.
* Ability to apply intermediate-level knowledge in the field
* Works on problems/projects of moderately medium-complex scope.
* Exercises independent judgment within defined practices and procedures.
* Evaluates unique circumstances and makes recommendations.
* Typically 2-3 years of experience.
* Ability to provide disposal services.
* Able to independently problem-solve.
* Able to provide feedback on new technical processes to help drive efficiency.
* No OEM certifications required Languages