Client account manager

Client Account Manager

Salary: Upto £40,000 per annum, dependent on experience.

Location: West Midlands, Hybrid

Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth?

This is an exciting opportunity for a Client Account Manager who thrives on accountability, stakeholder engagement, and driving high-quality service outcomes. Working within a first-generation MSP environment, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.

Role Summary

The Client Account Manager is responsible for the successful delivery and performance of assigned client accounts, with full accountability for P&L, KPIs and SLAs. They lead and develop a team of Delivery Consultants, ensuring resources are effectively planned to deliver consistent, high-quality service outcomes. A trusted partner to clients, the role builds strong relationships through expert guidance, proactive engagement and regular service-led reviews that drive continuous improvement. The Client Account Manager also identifies and converts opportunities for account growth, embedding best-practice processes and metrics to maximise performance, efficiency and long-term client value.